{"id":15623,"date":"2020-02-21T16:05:33","date_gmt":"2020-02-21T09:05:33","guid":{"rendered":"https:\/\/acaltc.com\/?p=15623"},"modified":"2020-02-21T16:05:33","modified_gmt":"2020-02-21T09:05:33","slug":"cham-soc-khach-hang-khong-chi-la-nghe-do-con-la-dam-me","status":"publish","type":"post","link":"https:\/\/acaltc.com\/en\/cham-soc-khach-hang-khong-chi-la-nghe-do-con-la-dam-me\/","title":{"rendered":"Ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng kh\u00f4ng ch\u1ec9 l\u00e0 ngh\u1ec1, \u0111\u00f3 c\u00f2n l\u00e0 \u0111am m\u00ea"},"content":{"rendered":"<p style=\"text-align: justify;\">Nhi\u1ec1u b\u1ea1n h\u1ecdc sinh c\u00f9ng ph\u1ee5 huynh khi ch\u1ecdn ng\u00e0nh ngh\u1ec1 lu\u00f4n \u0111\u1eb7t ra c\u00e2u h\u1ecfi l\u00e0 h\u1ecdc \u0111\u1ea1i h\u1ecdc ng\u00e0nh qu\u1ea3n tr\u1ecb kinh doanh ra l\u00e0m g\u00ec? B\u00e0i vi\u1ebft n\u00e0y, s\u1ebd gi\u1edbi thi\u1ec7u v\u1edbi b\u1ea1n m\u1ed9t <strong>c\u00f4ng vi\u1ec7c hay m\u1ed9t c\u01a1 h\u1ed9i vi\u1ec7c l\u00e0m qu\u1ea3n tr\u1ecb kinh doanh<\/strong>: &#8220;Nh\u00e2n vi\u00ean ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng&#8221;<\/p>\n<p style=\"text-align: justify;\"><em>Nh\u00e2n vi\u00ean ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng l\u00e0 ng\u01b0\u1eddi tr\u1ef1c ti\u1ebfp li\u00ean h\u1ec7 kh\u00e1ch h\u00e0ng c\u1ee7a c\u00f4ng ty nh\u1eb1m h\u1ed7 tr\u1ee3 gi\u1ea3i \u0111\u00e1p th\u1eafc m\u1eafc c\u1ee7a kh\u00e1ch h\u00e0ng v\u1ec1 s\u1ea3n ph\u1ea9m ho\u1eb7c d\u1ecbch v\u1ee5 m\u00e0 c\u00f4ng ty cung c\u1ea5p. Ngo\u00e0i ra, nh\u00e2n vi\u00ean ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng ch\u1ecbu tr\u00e1ch nhi\u1ec7m ghi ch\u00e9p v\u00e0 cung c\u1ea5p th\u00f4ng tin cho c\u00e1c b\u1ed9 ph\u1eadn x\u1eed l\u00fd k\u1ef9 thu\u1eadt, \u0111\u00e1nh gi\u00e1 ch\u1ea5t l\u01b0\u1ee3ng, thu nh\u1eadn feedback c\u1ee7a kh\u00e1ch h\u00e0ng ho\u1eb7c c\u00e1c b\u1ed9 ph\u1eadn kh\u00e1c c\u1ee7a doanh nghi\u1ec7p.<\/em><\/p>\n<h2 style=\"text-align: justify;\"><strong>C\u00e1c c\u00f4ng vi\u1ec7c ch\u00ednh c\u1ee7a nh\u00e2n vi\u00ean ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng<\/strong><\/h2>\n<ul>\n<li style=\"text-align: justify;\">Th\u1ef1c hi\u1ec7n quy tr\u00ecnh ti\u1ebfp nh\u1eadn v\u00e0 x\u1eed l\u00fd y\u00eau c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng<\/li>\n<li style=\"text-align: justify;\">X\u00e2y d\u1ef1ng c\u00e1c k\u00eanh th\u00f4ng tin nh\u1eb1m h\u1ed7 tr\u1ee3 vi\u1ec7c kh\u00e1ch h\u00e0ng c\u00f3 \u0111\u01b0\u1ee3c n\u1ed9i dung m\u00ecnh c\u1ea7n m\u1ed9t c\u00e1ch nhanh ch\u00f3ng v\u00e0 ch\u00ednh x\u00e1c nh\u1ea5t (th\u00f4ng tin v\u1ec1 gi\u00e1 c\u1ea3, c\u00e1ch s\u1eed d\u1ee5ng, ch\u1ebf \u0111\u1ed9 b\u1ea3o h\u00e0nh, ch\u1ed1ng ch\u1ec9 \u0111\u1ecbnh, \u2026)<\/li>\n<li style=\"text-align: justify;\">\u0110\u1ea3m b\u1ea3o \u0111\u1ea7u v\u00e0o c\u1ee7a th\u00f4ng tin khi\u1ebfu n\u1ea1i, c\u00e1c v\u1ea5n \u0111\u1ec1 c\u1ea7n gi\u1ea3i quy\u1ebft c\u1ee7a kh\u00e1ch h\u00e0ng v\u00e0 cung c\u1ea5p th\u00f4ng tin cho c\u00e1c b\u1ed9 ph\u1eadn ph\u00f9 h\u1ee3p cho khi\u1ebfu n\u1ea1i \u0111\u00f3<\/li>\n<li style=\"text-align: justify;\">Ph\u1ed1i h\u1ee3p qu\u1ea3ng b\u00e1 c\u00e1c khuy\u1ebfn m\u00e3i, c\u00e1c g\u00f3i d\u1ecbch v\u1ee5 \u01b0u \u0111\u00e3i c\u1ee7a doanh nghi\u1ec7p t\u1edbi kh\u00e1ch h\u00e0ng<\/li>\n<li style=\"text-align: justify;\">Theo d\u00f5i c\u00e1c ch\u00ednh s\u00e1ch v\u1ec1 s\u1ea3n ph\u1ea9m v\u00e0 d\u1ecbch v\u1ee5 c\u1ee7a doanh nghi\u1ec7p, li\u00ean t\u1ee5c c\u1eadp nh\u1eadt ch\u00ednh s\u00e1ch s\u1ea3n ph\u1ea9m v\u00e0 d\u1ecbch v\u1ee5 c\u1ee7a doanh nghi\u1ec7p<\/li>\n<li style=\"text-align: justify;\">Ch\u1ee7 \u0111\u1ed9ng li\u00ean h\u1ec7 v\u1edbi kh\u00e1ch h\u00e0ng nh\u00e2n c\u00e1c d\u1ecbp l\u1ec5 T\u1ebft, qu\u00e0 t\u1eb7ng ho\u1eb7c \u01b0u \u0111\u00e3i trong c\u00e1c d\u1ecbp \u0111\u1eb7c bi\u1ec7t v\u00e0 tr\u1ef1c ti\u1ebfp g\u1eedi \u01b0u \u0111\u00e3i cho h\u1ecd<\/li>\n<li style=\"text-align: justify;\">Th\u1ef1c hi\u1ec7n kh\u1ea3o s\u00e1t kh\u00e1ch h\u00e0ng v\u1ec1 ch\u1ea5t l\u01b0\u1ee3ng s\u1ea3n ph\u1ea9m v\u00e0 d\u1ecbch v\u1ee5, ghi nh\u1eadn ph\u1ea3n h\u1ed3i gi\u00fap c\u1ea3i thi\u1ec7n s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5<\/li>\n<li style=\"text-align: justify;\">L\u1eadp b\u00e1o c\u00e1o tr\u00ecnh c\u1ea5p tr\u00ean v\u1ec1 kh\u1ea3o s\u00e1t kh\u00e1ch h\u00e0ng, \u0111\u1ed9 th\u1ecfa m\u00e3n v\u1edbi s\u1ea3n ph\u1ea9m d\u1ecbch v\u1ee5<\/li>\n<li style=\"text-align: justify;\">D\u1ef1 tr\u00f9 ng\u00e2n s\u00e1ch cho vi\u1ec7c ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng<\/li>\n<li style=\"text-align: justify;\">Chu\u1ea9n h\u00f3a c\u00e1c quy tr\u00ecnh ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng cho doanh nghi\u1ec7p<\/li>\n<\/ul>\n<h2 style=\"text-align: justify;\"><strong>Ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng kh\u00f4ng ch\u1ec9 l\u00e0 ngh\u1ec1, \u0111\u00f3 c\u00f2n l\u00e0 \u0111am m\u00ea<\/strong><\/h2>\n<p style=\"text-align: justify;\">Ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng l\u00e0 ngh\u1ec1 \u0111\u1ea7y ti\u1ec1m n\u0103ng trong x\u00e3 h\u1ed9i hi\u1ec7n nay, nh\u01b0ng kh\u00f4ng ph\u1ea3i b\u1ea5t k\u00ec ai c\u0169ng l\u00e0m t\u1ed1t c\u00f4ng vi\u1ec7c t\u01b0\u1edfng ch\u1eebng nh\u01b0 \u0111\u01a1n gi\u1ea3n n\u00e0y. Ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng kh\u00f4ng ch\u1ec9 l\u00e0 m\u1ed9t ng\u00e0nh \u0111\u1ec3 nu\u00f4i s\u1ed1ng b\u1ea3n th\u00e2n, m\u00e0 n\u00f3 c\u00f2n cho b\u1ea1n r\u1ea5t nhi\u1ec1u k\u1ef9 n\u0103ng v\u00e0 kinh nghi\u1ec7m s\u1ed1ng. Nhi\u1ec7m v\u1ee5 nh\u1eefng chuy\u00ean vi\u00ean t\u01b0 v\u1ea5n nh\u01b0 t\u00f4i l\u00e0 l\u00e0m th\u1ebf n\u00e0o c\u00f3 th\u1ec3 x\u00f3a b\u1ecf v\u00e0 r\u00fat ng\u1eafn kho\u1ea3ng c\u00e1ch \u0111\u00f3 nhanh nh\u1ea5t c\u00f3 th\u1ec3, t\u1eeb \u0111\u00f3 gi\u00fap kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 tin d\u00f9ng v\u00e0 g\u1eafn b\u00f3. S\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng \u0111\u1ed1i v\u1edbi m\u1ed9t s\u1ea3n ph\u1ea9m d\u1ecbch v\u1ee5 n\u00e0o \u0111\u00f3 l\u00e0 \u0111i\u1ec1u ki\u1ec7n c\u1ea7n trong m\u1ed9t chi\u1ebfn l\u01b0\u1ee3c gi\u1eef ch\u00e2n kh\u00e1ch h\u00e0ng v\u00e0 x\u00e2y d\u1ef1ng h\u1ec7 th\u1ed1ng kh\u00e1ch h\u00e0ng trung th\u00e0nh. V\u00e0 vi\u1ec7c l\u00e0m kh\u00e1ch h\u00e0ng h\u00e0i l\u00f2ng \u0111\u01a1n gi\u1ea3n ch\u00ednh l\u00e0 chuy\u00ean vi\u00ean t\u01b0 v\u1ea5n c\u00f3 th\u1ec3 t\u1ea1o \u0111\u01b0\u1ee3c \u0111i\u1ec3m c\u1ed9ng &#8220;t\u00edch c\u1ef1c&#8221; trong t\u00e2m tr\u00ed v\u00e0 c\u1ea3m nh\u1eadn kh\u00e1ch h\u00e0ng.<\/p>\n<h2 style=\"text-align: justify;\"><strong>Nh\u1eefng k\u1ef9 n\u0103ng c\u1ea7n c\u00f3 \u0111\u1ec3 tr\u1edf th\u00e0nh m\u1ed9t nh\u00e2n vi\u00ean ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng tuy\u1ec7t v\u1eddi<\/strong><\/h2>\n<ul>\n<li style=\"text-align: justify;\"><em>Th\u1ea5u hi\u1ec3u t\u00e2m l\u00fd kh\u00e1ch h\u00e0ng<\/em>: M\u1ed7i kh\u00e1ch h\u00e0ng s\u1ebd c\u00f3 ti\u00eau chu\u1ea9n ri\u00eang cho t\u1eebng lo\u1ea1i s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5. N\u1ebfu b\u1ea1n t\u00ecm hi\u1ec3u t\u00e2m l\u00fd c\u1ee7a h\u1ecd, b\u1ea1n s\u1ebd c\u00f3 c\u00e1ch thuy\u1ebft ph\u1ee5c kh\u00e1ch h\u00e0ng ti\u1ebfp t\u1ee5c s\u1eed d\u1ee5ng d\u1ecbch v\u1ee5, s\u1ea3n ph\u1ea9m c\u1ee7a c\u00f4ng ty m\u00ecnh.<\/li>\n<li style=\"text-align: justify;\"><em>S\u1eb5n s\u00e0ng l\u1eafng nghe v\u00e0 \u0111\u00e1p tr\u1ea3 nhanh ch\u00f3ng<\/em>: Ch\u1ec9 khi b\u1ea1n s\u1eb5n s\u00e0ng l\u1eafng nghe v\u00e0 ti\u1ebfp nh\u1eadn \u0111\u1ea7y \u0111\u1ee7 th\u00f4ng tin, b\u1ea1n m\u1edbi hi\u1ec3u \u0111\u01b0\u1ee3c kh\u00e1ch h\u00e0ng \u0111ang g\u1eb7p ph\u1ea3i v\u1ea5n \u0111\u1ec1 g\u00ec v\u00e0 \u0111\u00e1p \u1ee9ng \u0111\u00fang y\u00eau c\u1ea7u. D\u00f9 kh\u00e1ch h\u00e0ng li\u00ean h\u1ec7 b\u1eb1ng h\u00ecnh th\u1ee9c n\u00e0o (\u0111i\u1ec7n tho\u1ea1i, email, fax, m\u1ea1ng x\u00e3 h\u1ed9i hay tr\u1ef1c ti\u1ebfp\u2026) th\u00ec nh\u00e2n vi\u00ean ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng c\u0169ng c\u1ea7n nhi\u1ec7t t\u00ecnh l\u1eafng nghe v\u00e0 tr\u1ea3 l\u1eddi.<\/li>\n<li style=\"text-align: justify;\"><em>C\u00f3 tr\u00e1ch nhi\u1ec7m:<\/em> K\u1ebft qu\u1ea3 ho\u1ea1t \u0111\u1ed9ng c\u1ee7a b\u1ea5t k\u1ef3 doanh nghi\u1ec7p n\u00e0o c\u0169ng xu\u1ea5t ph\u00e1t t\u1eeb 2 chi\u1ec1u, n\u1ebfu b\u1ea1n mu\u1ed1n kh\u00e1ch tin t\u01b0\u1edfng s\u1eed d\u1ee5ng s\u1ea3n ph\u1ea9m c\u1ee7a m\u00ecnh th\u00ec ch\u00ednh b\u1ea1n ph\u1ea3i quan t\u00e2m \u0111\u1ebfn h\u1ecd. H\u00e3y ph\u00e1t huy k\u1ef9 n\u0103ng ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng m\u1ed9t c\u00e1ch c\u00f3 tr\u00e1ch nhi\u1ec7m nh\u1ea5t, t\u1eeb \u0111\u00f3 x\u00e2y d\u1ef1ng l\u00f2ng tin n\u01a1i kh\u00e1ch h\u00e0ng.<\/li>\n<li style=\"text-align: justify;\"><em>Linh ho\u1ea1t trong t\u01b0\u01a1ng t\u00e1c<\/em>: Vi\u1ec7c duy tr\u00ec li\u00ean l\u1ea1c gi\u1eefa doanh nghi\u1ec7p v\u00e0 kh\u00e1ch h\u00e0ng khi\u1ebfn h\u1ecd c\u1ea3m th\u1ea5y \u0111\u01b0\u1ee3c quan t\u00e2m nhi\u1ec1u h\u01a1n v\u00e0 khi c\u00f3 nhu c\u1ea7u s\u1eed d\u1ee5ng d\u1ecbch v\u1ee5, h\u1ecd s\u1ebd nh\u1edb ngay t\u1edbi th\u01b0\u01a1ng hi\u1ec7u doanh nghi\u1ec7p c\u1ee7a b\u1ea1n. Tuy nhi\u00ean nh\u00e2n vi\u00ean c\u1ea7n l\u00e0m \u0111\u00fang b\u1ed5n ph\u1eadn duy tr\u00ec, tr\u00e1nh t\u00ecnh tr\u1ea1ng l\u00e0m phi\u1ec1n.<\/li>\n<\/ul>\n<h2 style=\"text-align: justify;\"><strong>C\u1ea7n h\u1ecdc g\u00ec, \u1edf \u0111\u00e2u \u0111\u1ec3 \u0111\u01b0\u1ee3c \u0111\u00e0o t\u1ea1o tr\u1edf th\u00e0nh nh\u00e2n vi\u00ean ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng gi\u1ecfi?<\/strong><\/h2>\n<p style=\"text-align: justify;\">\u0110\u1ec3 c\u00f3 th\u1ec3 tr\u1edf th\u00e0nh m\u1ed9t nh\u00e2n vi\u00ean ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng chuy\u00ean nghi\u1ec7p, b\u1ea1n c\u1ea7n t\u1ed1t nghi\u1ec7p c\u00e1c tr\u01b0\u1eddng \u0111\u1ea1i h\u1ecdc v\u1ec1 kinh t\u1ebf v\u1edbi chuy\u00ean <a href=\"https:\/\/acaltc.com\/en\/dao-tao\/quan-tri-kinh-doanh\/\"><strong>ng\u00e0nh Qu\u1ea3n tr\u1ecb kinh doanh<\/strong><\/a>, Truy\u1ec1n th\u00f4ng \u2013 Marketing.<\/p>\n<p style=\"text-align: justify;\">M\u1ed9t s\u1ed1 tr\u01b0\u1eddng \u0110\u1ea1i h\u1ecdc ti\u00eau bi\u1ec3u \u0111ang \u0111\u00e0o t\u1ea1o nh\u1eefng chuy\u00ean ng\u00e0nh n\u00e0y l\u00e0:<\/p>\n<ul>\n<li style=\"text-align: justify;\">\u0110\u1ea1i h\u1ecdc Kinh t\u1ebf Qu\u1ed1c d\u00e2n<\/li>\n<li style=\"text-align: justify;\">\u0110\u1ea1i h\u1ecdc Ngo\u1ea1i th\u01b0\u01a1ng H\u00e0 N\u1ed9i<\/li>\n<li>Phu Xuan University<\/li>\n<li>\u0110\u1ea1i h\u1ecdc Kinh t\u1ebf Tp. HCM<\/li>\n<li style=\"text-align: justify;\">\u0110\u1ea1i h\u1ecdc Qu\u1ed1c t\u1ebf tr\u1ef1c thu\u1ed9c \u0110HQG Tp. HCM<\/li>\n<li style=\"text-align: justify;\">\u0110\u1ea1i h\u1ecdc Hoa Sen<\/li>\n<\/ul>\n<h2>See more<\/h2>\n<p class=\"entry-title\"><a href=\"https:\/\/acaltc.com\/en\/tin-tuc\/nhan-vien-kinh-doanh-tour-du-lich-co-hoi-de-khang-dinh-minh\/\"><span style=\"font-size: 14px;\">Nh\u00e2n vi\u00ean kinh doanh tour du l\u1ecbch \u2013 C\u01a1 h\u1ed9i \u0111\u1ec3 kh\u1eb3ng \u0111\u1ecbnh m\u00ecnh<\/span><\/a><\/p>\n<p><a href=\"https:\/\/acaltc.com\/en\/hop-tac\/dai-hoc-phu-xuan-ky-cam-ket-bao-dam-viec-lam-voi-sinh-vien\/\"><span style=\"font-size: 14px;\">Phu Xuan University Commits to Employment for Students<\/span><\/a><\/p>\n<p class=\"entry-title\"><a href=\"https:\/\/acaltc.com\/en\/tin-tuc\/bi-quyet-tro-thanh-nhan-vien-le-tan-lich-thiep\/\"><span style=\"font-size: 14px;\">B\u00ed quy\u1ebft tr\u1edf th\u00e0nh Nh\u00e2n vi\u00ean L\u1ec5 t\u00e2n l\u1ecbch thi\u1ec7p<\/span><\/a><\/p>\n<p><span style=\"font-size: 14px;\"><a href=\"https:\/\/acaltc.com\/en\/tin-tuc\/thong-bao-quy-che-tuyen-sinh-dai-hoc-chinh-quy-2020\/\">Th\u00f4ng tin Tuy\u1ec3n sinh n\u0103m 2020 c\u1ee7a tr\u01b0\u1eddng \u0110\u1ea1i h\u1ecdc Ph\u00fa Xu\u00e2n<\/a><\/span><\/p>\n<p><span style=\"font-size: 14px;\"><a href=\"https:\/\/acaltc.com\/en\/dao-tao\/quan-tri-dich-vu-hdv-du-lich-va-lu-hanh\/\" target=\"_blank\" rel=\"noopener noreferrer\">Ch\u01b0\u01a1ng tr\u00ecnh \u0111\u00e0o t\u1ea1o ng\u00e0nh Qu\u1ea3n tr\u1ecb d\u1ecbch v\u1ee5 du l\u1ecbch v\u00e0 L\u1eef h\u00e0nh<\/a><\/span><\/p>\n<p><a href=\"https:\/\/acaltc.com\/en\/dao-tao\/cong-nghe-thong-tin\/\"><span style=\"font-size: 14px;\">Ch\u01b0\u01a1ng tr\u00ecnh \u0111\u00e0o t\u1ea1o ng\u00e0nh CNTT<\/span><\/a><\/p>\n\n    <div class=\"xs_social_share_widget xs_share_url after_content \t\tmain_content  wslu-style-1 wslu-share-box-shaped wslu-fill-colored wslu-none wslu-share-horizontal wslu-theme-font-no wslu-main_content\">\n\n\t\t\n        <ul>\n\t\t\t        <\/ul>\n    <\/div>","protected":false},"excerpt":{"rendered":"<p>Nhi\u1ec1u b\u1ea1n h\u1ecdc sinh c\u00f9ng ph\u1ee5 huynh khi ch\u1ecdn ng\u00e0nh ngh\u1ec1 lu\u00f4n \u0111\u1eb7t ra c\u00e2u h\u1ecfi l\u00e0 h\u1ecdc \u0111\u1ea1i h\u1ecdc ng\u00e0nh qu\u1ea3n tr\u1ecb kinh doanh ra l\u00e0m g\u00ec? B\u00e0i vi\u1ebft n\u00e0y, s\u1ebd gi\u1edbi thi\u1ec7u v\u1edbi b\u1ea1n m\u1ed9t c\u00f4ng vi\u1ec7c hay m\u1ed9t c\u01a1 h\u1ed9i vi\u1ec7c l\u00e0m qu\u1ea3n tr\u1ecb kinh doanh: &#8220;Nh\u00e2n vi\u00ean ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng&#8221; [&hellip;]<\/p>","protected":false},"author":25,"featured_media":15646,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[48,68],"tags":[112,213,822],"class_list":["post-15623","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-dao-tao","category-tin-tuc","tag-chon-nganh-hoc-dai-hoc","tag-dai-hoc-phu-xuan-hue","tag-viec-lam-nganh-quan-tri-kinh-doanh"],"_links":{"self":[{"href":"https:\/\/acaltc.com\/en\/wp-json\/wp\/v2\/posts\/15623"}],"collection":[{"href":"https:\/\/acaltc.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/acaltc.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/acaltc.com\/en\/wp-json\/wp\/v2\/users\/25"}],"replies":[{"embeddable":true,"href":"https:\/\/acaltc.com\/en\/wp-json\/wp\/v2\/comments?post=15623"}],"version-history":[{"count":0,"href":"https:\/\/acaltc.com\/en\/wp-json\/wp\/v2\/posts\/15623\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/acaltc.com\/en\/wp-json\/wp\/v2\/media\/15646"}],"wp:attachment":[{"href":"https:\/\/acaltc.com\/en\/wp-json\/wp\/v2\/media?parent=15623"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/acaltc.com\/en\/wp-json\/wp\/v2\/categories?post=15623"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/acaltc.com\/en\/wp-json\/wp\/v2\/tags?post=15623"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}