{"id":17531,"date":"2021-02-04T22:33:44","date_gmt":"2021-02-04T15:33:44","guid":{"rendered":"https:\/\/acaltc.com\/?p=17531"},"modified":"2021-02-04T22:33:44","modified_gmt":"2021-02-04T15:33:44","slug":"ky-nang-giao-tiep-trong-du-lich-chia-khoa-dan-toi-thanh-cong","status":"publish","type":"post","link":"https:\/\/acaltc.com\/ky-nang-giao-tiep-trong-du-lich-chia-khoa-dan-toi-thanh-cong\/","title":{"rendered":"K\u1ef9 n\u0103ng giao ti\u1ebfp trong Du l\u1ecbch \u2013 ch\u00eca kh\u00f3a d\u1eabn t\u1edbi th\u00e0nh c\u00f4ng"},"content":{"rendered":"

Ng\u00e0nh Du l\u1ecbch \u0111ang kh\u00f4ng ng\u1eebng t\u0103ng tr\u01b0\u1edfng, h\u1ee9a h\u1eb9n s\u1ebd l\u00e0 v\u00f9ng \u0111\u1ea5t m\u00e0u m\u1ee1 cho nhi\u1ec1u nh\u00e2n t\u00e0i ph\u00e1t tri\u1ec3n ngh\u1ec1 nghi\u1ec7p. Tuy nhi\u00ean, \u0111\u1ec3 g\u1eb7t h\u00e1i nhi\u1ec1u \u201ctr\u00e1i ng\u1ecdt\u201d b\u1eaft bu\u1ed9c b\u1ea1n ph\u1ea3i trang b\u1ecb nhi\u1ec1u k\u1ef9 n\u0103ng \u0111\u1eb7c bi\u1ec7t l\u00e0 k\u1ef9 n\u0103ng giao ti\u1ebfp.<\/strong><\/em><\/p>\n

R\u00e8n luy\u1ec7n gi\u1ecdng n\u00f3i chu\u1ea9n<\/strong><\/h3>\n

\u0110\u1eb7c th\u00f9 c\u1ee7a ng\u00e0nh du l\u1ecbch<\/strong><\/em><\/a> l\u00e0 g\u1eb7p \u0111\u1ed1i t\u00e1c, ti\u1ebfp x\u00fac v\u1edbi kh\u00e1ch h\u00e0ng nhi\u1ec1u n\u00ean vi\u1ec7c r\u00e8n luy\u1ec7n c\u00e1ch n\u00f3i l\u00e0 c\u1ef1c k\u1ef3 quan tr\u1ecdng. Mu\u1ed1n giao ti\u1ebfp ti\u1ebfp t\u1ed1t th\u00ec ai c\u0169ng c\u1ea7n trang b\u1ecb cho m\u00ecnh nh\u1eefng k\u1ef9 n\u0103ng ph\u1ee5c v\u1ee5 cho m\u1ee5c \u0111\u00edch giao ti\u1ebfp. Tr\u01b0\u1edbc h\u1ebft h\u00e3y \u0111\u1ea3m b\u1ea3o r\u1eb1ng gi\u1ecdng n\u00f3i c\u1ee7a b\u1ea1n d\u1ec5 nghe, kh\u00f4ng n\u00f3i ng\u1ecdng, kh\u00f4ng n\u1eb7ng qu\u00e1 gi\u1ecdng \u0111\u1ecba ph\u01b0\u01a1ng.<\/p>\n

B\u1ea1n kh\u00f4ng th\u1ec3 mong r\u1eb1ng kh\u00e1ch s\u1ebd h\u1ee3p t\u00e1c v\u1edbi b\u1ea1n trong khi c\u00e1ch n\u00f3i chuy\u1ec7n kh\u00f4ng r\u00f5 r\u00e0ng. B\u00ean c\u1ea1nh \u0111\u00f3, khi l\u00e0m ch\u1ee7 \u0111\u01b0\u1ee3c ng\u00f4n ng\u1eef c\u01a1 th\u1ec3 s\u1ebd c\u00f3 l\u1ee3i cho cu\u1ed9c \u0111\u1ed1i tho\u1ea1i c\u1ee7a b\u1ea1n. H\u00e3y ch\u00fa \u00fd \u0111\u1ebfn s\u1ef1 k\u1ebft h\u1ee3p linh ho\u1ea1t t\u1eeb \u00e1nh m\u1eaft, khu\u00f4n mi\u1ec7ng; hay g\u1eadt \u0111\u1ea7u b\u00e0y t\u1ecf s\u1ef1 \u0111\u1ed3ng \u00fd v\u1edbi \u00fd ki\u1ebfn c\u1ee7a \u0111\u1ed1i t\u00e1c, kh\u00e1ch h\u00e0ng. Khi \u0111\u1ee9ng, kh\u00f4ng khoanh tay tr\u01b0\u1edbc ng\u1ef1c m\u00e0 \u0111an nh\u1eb9 hai tay v\u00e0o nhau. T\u01b0 th\u1ebf khi ng\u1ed3i tho\u1ea3i m\u00e1i, nh\u01b0ng kh\u00f4ng ng\u1ea3 ng\u01b0\u1eddi hay bu\u00f4ng th\u00f5ng hai ch\u00e2n.<\/p>\n

Khi\u1ebfn kh\u00e1ch h\u00e0ng \u0111\u00e3 c\u00f3 c\u00e1i nh\u00ecn thi\u1ec7n c\u1ea3m v\u1ec1 m\u00ecnh, nh\u1eefng c\u00f4ng vi\u1ec7c v\u1ec1 sau c\u0169ng d\u1ec5 d\u00e0ng h\u01a1n kh\u00e1 nhi\u1ec1u.<\/p>\n

\"\"<\/p>\n

Ph\u00e1t huy kh\u1ea3 n\u0103ng thuy\u1ebft ph\u1ee5c kh\u00e1ch h\u00e0ng<\/strong><\/h3>\n

Trong qu\u00e1 tr\u00ecnh giao ti\u00ea\u0301p ha\u0303y lu\u00f4n ki\u00ean nh\u1eabn gi\u1ea3i th\u00edch c\u00e1c v\u1ea5n \u0111\u1ec1 m\u00e0 kh\u00e1ch h\u00e0ng ch\u01b0a h\u00e0i l\u00f2ng. Vi\u1ec7c c\u1ed1 g\u1eafng h\u1ee3p t\u00e1c gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 s\u1ebd ph\u1ea7n n\u00e0o xoa d\u1ecbu \u0111\u01b0\u1ee3c t\u00e2m l\u00fd b\u1ee9c b\u1ed1i, kh\u00f3 ch\u1ecbu c\u1ee7a kh\u00e1ch h\u00e0ng. L\u00fac \u0111\u00f3, n\u1ebfu v\u1ea5n \u0111\u1ec1 kh\u00f4ng \u0111\u01b0\u1ee3c th\u00e1o g\u1ee1 tri\u1ec7t \u0111\u1ec3 th\u00ec kh\u00e1ch h\u00e0ng c\u0169ng kh\u00f4ng l\u1ea1nh l\u00f9ng \u201csay goodbye\u201d v\u1edbi doanh nghi\u1ec7p du l\u1ecbch c\u1ee7a b\u1ea1n.<\/p>\n

T\u00ecm hi\u1ec3u ki\u1ebfn th\u1ee9c v\u1ec1 s\u1ea3n ph\u1ea9m hay d\u1ecbch v\u1ee5 m\u00e0 c\u00f4ng ty m\u00ecnh \u0111ang kinh doanh.<\/h3>\n

Ch\u1eafn ch\u1eafn kh\u00f4ng ph\u1ea3i ri\u00eang du l\u1ecbch m\u00e0 ng\u00e0nh ngh\u1ec1 n\u00e0o c\u0169ng v\u1eady, b\u1ea3n th\u00e2n ph\u1ea3i c\u00f3 s\u1ef1 hi\u1ec3u bi\u1ebft v\u00e0 n\u1eafm ch\u1eafc ki\u1ebfn th\u1ee9c v\u1ec1 nh\u1eefng s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5 \u0111\u1ec3 gi\u1edbi thi\u1ec7u \u0111\u1ebfn kh\u00e1ch h\u00e0ng. V\u00ec ch\u1ec9 khi b\u1ea1n ch\u1eafc ch\u1eafn v\u1ec1 nh\u1eefng ki\u1ebfn th\u1ee9c \u0111\u00f3 m\u1edbi \u0111em l\u1ea1i s\u1ef1 tin t\u01b0\u1edfng cho kh\u00e1ch h\u00e0ng. Khi \u0111\u00e3 c\u00f3 n\u1ec1n t\u1ea3ng ki\u1ebfn th\u1ee9c v\u1ec1 s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5 b\u1ea1n c\u1ea7n xem x\u00e9t kh\u1ea3 n\u0103ng thuy\u1ebft ph\u1ee5c kh\u00e1ch h\u00e0ng c\u1ee7a m\u00ecnh \u0111\u1ebfn \u0111\u00e2u? Ki\u1ebfn th\u1ee9c v\u1ec1 s\u1ea3n ph\u1ea9m l\u00e0 n\u1ec1n t\u1ea3ng, \u0111i\u1ec1u c\u1ea7n l\u00e0 b\u1ea1n ph\u1ea3i ph\u00e2n t\u00edch, t\u1ed5ng h\u1ee3p, thuy\u1ebft tr\u00ecnh cho kh\u00e1ch h\u00e0ng th\u1ea5y s\u1ea3n ph\u1ea9m du l\u1ecbch c\u00f4ng ty b\u1ea1n \u0111\u01b0a ra c\u00f3 nh\u1eefng \u0111i\u1ec3m n\u1ed5i b\u1eadt g\u00ec, c\u00f2n h\u1ea1n ch\u1ebf g\u00ec?<\/p>\n

T\u1eadp t\u00ednh ki\u00ean nh\u1eabn, bi\u1ebft c\u00e1ch l\u1eafng nghe<\/h3>\n

L\u1eafng nghe \u1edf \u0111\u00e2y th\u1ec3 hi\u1ec7n s\u1ef1 t\u1ebf nh\u1ecb khi n\u00f3i \u0111\u00fang l\u00fac, ngh\u1ec9 \u0111\u00fang ch\u1ed7, n\u00f3i v\u1eeba \u0111\u1ee7 th\u00f4ng tin. \u0110i\u1ec1u n\u00e0y gi\u00fap kh\u00e1ch h\u00e0ng k\u1ecbp nghe hi\u1ec3u, c\u00f3 s\u1ef1 t\u01b0\u01a1ng t\u00e1c qua l\u1ea1i, tr\u00e1nh \u201cc\u01b0\u1edbp l\u1eddi\u201d c\u1ee7a \u0111\u1ed1i ph\u01b0\u01a1ng. T\u1eeb \u0111\u00f3 v\u1eeba gi\u00fap b\u1ea1n g\u1eedi g\u1eafm th\u00f4ng tin v\u1ec1 s\u1ea3n ph\u1ea9m du l\u1ecbch c\u1ee7a m\u00ecnh, v\u1eeba khai th\u00e1c mong mu\u1ed1n c\u1ee7a kh\u00e1ch h\u00e0ng.<\/p>\n

M\u1ed9t ng\u01b0\u1eddi c\u00f3 k\u1ef9 n\u0103ng l\u1eafng nghe t\u1ed1t trong du l\u1ecbch s\u1ebd ph\u00e1t huy \u0111\u01b0\u1ee3c r\u1ea5t nhi\u1ec1u kh\u1ea3 n\u0103ng c\u1ee7a m\u00ecnh, m\u1edf ra con \u0111\u01b0\u1eddng th\u0103ng ti\u1ebfn trong s\u1ef1 nghi\u1ec7p c\u1ee7a b\u1ea3n th\u00e2n v\u00e0 doanh nghi\u1ec7p.<\/p>\n

\"\"<\/p>\n

R\u00e8n luy\u1ec7n kh\u1ea3 n\u0103ng quan s\u00e1t v\u00e0 \u0111i\u1ec1u khi\u1ec3n c\u1ea3m x\u00fac theo h\u01b0\u1edbng t\u00edch c\u1ef1c<\/strong><\/h3>\n

B\u1ea1n n\u00ean k\u1ebft h\u1ee3p k\u1ef9 n\u0103ng quan s\u00e1t v\u1edbi k\u1ef9 n\u0103ng l\u1eafng nghe \u0111\u01b0\u1ee3c gi\u1edbi thi\u1ec7u ph\u00eda tr\u00ean. Sau \u0111\u00f3, xem x\u00e9t, \u0111\u00e1nh gi\u00e1 nhanh th\u00e1i \u0111\u1ed9 c\u1ee7a kh\u00e1ch h\u00e0ng v\u00e0 \u0111i\u1ec1u h\u01b0\u1edbng cu\u1ed9c tr\u00f2 truy\u1ec7n. D\u1ef1a v\u00e0o \u0111\u00f3, b\u1ea1n c\u00f3 th\u1ec3 \u0111\u01b0a ra nh\u1eefng ph\u01b0\u01a1ng \u00e1n c\u1ee5 th\u1ec3 nh\u1eb1m \u0111i \u0111\u1ebfn hi\u1ec7u qu\u1ea3 t\u1ed1i \u01b0u nh\u1ea5t trong giao ti\u1ebfp.<\/p>\n

Tuy nhi\u00ean, kh\u00f4ng ph\u1ea3i trong tr\u01b0\u1eddng h\u1ee3p n\u00e0o kh\u00e1ch h\u00e0ng c\u0169ng h\u00e0i l\u00f2ng v\u1edbi s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5 c\u1ee7a b\u1ea1n. H\u1ecd c\u00f3 th\u1ec3 n\u1ed5i n\u00f3ng, t\u1ee9c gi\u1eadn hay c\u00f3 nh\u1eefng l\u1eddi n\u00f3i, c\u1eed ch\u1ec9 kh\u00f4ng gi\u1eef \u0111\u01b0\u1ee3c b\u00ecnh t\u0129nh. \u0110i\u1ec1u b\u1ea1n c\u1ea7n l\u00e0m l\u00fac n\u00e0y l\u00e0 \u0111i\u1ec1u khi\u1ec3n c\u1ea3m x\u00fac theo h\u01b0\u1edbng t\u00edch c\u1ef1c. H\u00e3y gi\u1eef th\u00e1i \u0111\u1ed9 h\u1ee3p t\u00e1c, s\u1eb5n s\u00e0ng nh\u1eadn l\u1ed7i n\u1ebfu ch\u01b0a mang \u0111\u1ebfn c\u1ea3m x\u00fac tho\u1ea3i m\u00e1i khi s\u1eed d\u1ee5ng d\u1ecbch v\u1ee5 c\u1ee7a doanh nghi\u1ec7p b\u1ea1n.<\/p>\n

Th\u1ef1c ch\u1ea5t, k\u1ef9 n\u0103ng giao ti\u1ebfp n\u00f3i chung v\u00e0 k\u1ef9 n\u0103ng giao ti\u1ebfp trong du l\u1ecbch n\u00f3i ri\u00eang l\u00e0 tr\u1ea1ng th\u00e1i cho v\u00e0 nh\u1eadn. B\u1ea1n cho \u0111i s\u1ef1 chuy\u00ean nghi\u1ec7p, c\u1ea7u th\u1ecb trong giao ti\u1ebfp, b\u1ea1n s\u1ebd nh\u1eadn l\u1ea1i s\u1ef1 tin t\u01b0\u1edfng, h\u00e0i l\u00f2ng t\u1eeb kh\u00e1ch h\u00e0ng.<\/em><\/p>\n

Xem th\u00eam<\/h5>\n
\n

> V\u00ec sao nhi\u1ec1u th\u00ed sinh ch\u1ecdn ng\u00e0nh Qu\u1ea3n tr\u1ecb D\u1ecbch v\u1ee5 Du l\u1ecbch & L\u1eef h\u00e0nh?<\/a><\/p>\n

>\u00a0Vi\u1ec7c l\u00e0m n\u00e0o d\u00e0nh cho sinh vi\u00ean ng\u00e0nh du l\u1ecbch?<\/a><\/p>\n\n

\n\n\t\t\n
    \n\t\t\t <\/ul>\n <\/div> \n","protected":false},"excerpt":{"rendered":"

    Ng\u00e0nh Du l\u1ecbch \u0111ang kh\u00f4ng ng\u1eebng t\u0103ng tr\u01b0\u1edfng, h\u1ee9a h\u1eb9n s\u1ebd l\u00e0 v\u00f9ng \u0111\u1ea5t m\u00e0u m\u1ee1 cho nhi\u1ec1u nh\u00e2n t\u00e0i ph\u00e1t tri\u1ec3n ngh\u1ec1 nghi\u1ec7p. Tuy nhi\u00ean, \u0111\u1ec3 g\u1eb7t h\u00e1i nhi\u1ec1u \u201ctr\u00e1i ng\u1ecdt\u201d b\u1eaft bu\u1ed9c b\u1ea1n ph\u1ea3i trang b\u1ecb nhi\u1ec1u k\u1ef9 n\u0103ng \u0111\u1eb7c bi\u1ec7t l\u00e0 k\u1ef9 n\u0103ng giao ti\u1ebfp. R\u00e8n luy\u1ec7n gi\u1ecdng n\u00f3i chu\u1ea9n \u0110\u1eb7c th\u00f9 […]<\/p>\n","protected":false},"author":25,"featured_media":17271,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"rank_math_lock_modified_date":false,"footnotes":""},"categories":[48,58,75,68],"tags":[],"class_list":["post-17531","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-dao-tao","category-hoat-dong-sinh-vien","category-nhung-dieu-can-biet","category-tin-tuc"],"_links":{"self":[{"href":"https:\/\/acaltc.com\/wp-json\/wp\/v2\/posts\/17531","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/acaltc.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/acaltc.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/acaltc.com\/wp-json\/wp\/v2\/users\/25"}],"replies":[{"embeddable":true,"href":"https:\/\/acaltc.com\/wp-json\/wp\/v2\/comments?post=17531"}],"version-history":[{"count":0,"href":"https:\/\/acaltc.com\/wp-json\/wp\/v2\/posts\/17531\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/acaltc.com\/wp-json\/wp\/v2\/media\/17271"}],"wp:attachment":[{"href":"https:\/\/acaltc.com\/wp-json\/wp\/v2\/media?parent=17531"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/acaltc.com\/wp-json\/wp\/v2\/categories?post=17531"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/acaltc.com\/wp-json\/wp\/v2\/tags?post=17531"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}